The Social Security Administration (SSA) is making a big change to how people access their benefits. In an effort to fight fraud and protect sensitive information, the agency will now require more in-person visits for those who cannot verify their identity online.
Starting March 31, anyone who is unable to use the online “my Social Security” identity-proofing tool will need to visit a local office to confirm their identity. This update is meant to ensure that benefits go to the right people while preventing identity theft and fraudulent claims.
For years, many people have been able to handle their Social Security matters online. However, with growing concerns about fraud, SSA is making security a top priority.
Those who cannot access their online accounts will still be able to begin a benefits claim over the phone, but it won’t be processed until their identity is verified in person. The agency is advising people to call ahead and schedule an in-person appointment to avoid long wait times at Social Security offices across the country.
What This Means for Beneficiaries
If you’re already using “my Social Security” and can verify your identity online, these changes won’t affect you. However, if you prefer to handle your benefits in person or are unable to use the online system, you’ll need to plan a visit to your local office. This applies to benefit claims, as well as direct deposit changes, which will now be processed within one business day instead of the previous 30-day waiting period.
The SSA sends monthly payments to around 73 million retired and disabled Americans, making security a top concern. With new fraud prevention measures in place, beneficiaries should prepare for possible delays and schedule their appointments early to ensure a smooth process.
Government’s Workforce Changes & Future Plans
In addition to these new security measures, the SSA recently announced plans to cut 7,000 workers as part of a broader effort to reduce the size of the federal workforce. While this move aims to streamline operations, it raises concerns about potential delays and longer wait times for Social Security services.
As these changes roll out, staying informed and planning ahead will be crucial for anyone who relies on Social Security benefits. Whether you need to update your direct deposit information or file a new claim, knowing the new rules will help you navigate the system more efficiently.
